1. Introduction
At Accupe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. We are committed to protecting the data of our users and their clients in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information we collect
We collect information that you provide directly to us when you create an account, complete onboarding, or use our features. This may include:
- Contact information (name, email address, phone number)
- Professional details (firm name, role, business address)
- Client financial records and engagement documents uploaded to our secure portals
- E-signature and KYC/AML compliance documentation
- Usage data and technical information (IP address, browser type)
- If you use our mobile apps (Accupe Staff, Accupe Portal, or Accupe Company), a device push notification token, device platform (iOS/Android), and app version, used solely to deliver in-app notifications to your own device
3. How we use your information
We use the information we collect to provide, maintain, and improve our services, including:
- Managing your account and providing customer support
- Facilitating document exchange and collaboration via your firm’s Client Portal
- Identity and document verification, compliance record keeping, and security protocols
- Practice management automation and firm performance analytics
- Sending technical notices and security alerts
- Delivering push notifications through our mobile apps, where you have granted notification permission
4. Data security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest for document transfers and storage, secure cloud storage via Supabase, and strict Row-Level Security (RLS) protocols to ensure data isolation between firms.
5. Your rights
Under UK data protection laws, you have rights including the right to access, rectify, or erase your personal data. To exercise these rights, please contact us at hello (at) accupe (dot) com.
Have questions about how we handle your data?
Talk to us