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Understanding your invoices and Stripe billing

Updated 11 July 2026 2 min read

Understanding your invoices and Stripe billing

Accupe uses Stripe to process all subscription payments, generate invoices, and manage payment history. You don't manage invoices inside Accupe itself, they live in Stripe's own billing portal.

Accessing your invoices

  1. Go to Settings, then Billing & Subscription (admin access required).
  2. Select "Manage Subscription". The button briefly reads "Opening portal..." while it loads.
  3. You'll be redirected to the Stripe-hosted Billing Portal, where you can view and download past invoices, see your current billing period, and review payment history.

If your firm has never subscribed to a paid plan, this button won't appear, since there's no Stripe customer record to open a portal for yet. Choosing a paid plan from the Compare Plans table for the first time creates one.

Tax and VAT

When you subscribe, Stripe automatically collects a VAT number (UK firms) or Tax Registration Number, TRN (UAE firms) as part of checkout, and applies tax automatically to your invoice. UK firms are subject to 20% VAT, in line with HMRC rates; UAE firms to 5% VAT, in line with FTA rates.

If the portal won't open

MessageWhat it means
"Subscribe to a paid plan first to access the billing portal."Your firm doesn't have an active Stripe subscription yet. Subscribe to a plan first.
"Billing portal isn't enabled yet. Email us at hello (at) accupe (dot) com."A temporary configuration issue on Accupe's side. That's not a typo, the address is deliberately written out that way to keep it from being scraped; it's the same as emailing hello@accupe.com. Contact us and we'll sort it out.
Note: The "Manage Subscription" link is rate-limited to 10 requests per minute per user. If you've just clicked it repeatedly and nothing happens, wait a moment before trying again.