Billing & Subscriptions

Manage your plan, understand invoices, and update payment methods.

Billing and Subscriptions covers what you pay for and where those payments are handled. Accupe has three tiers, Solo, Growth and Elite, and every plan opens with a 14 day free trial so you can try the full product before committing.

Stripe processes every subscription payment, generates the invoices and stores the payment history, which is why your invoices live in Stripe’s own billing portal rather than inside Accupe. The same is true of card details: you update them in the Stripe Billing Portal. Upgrading is a self-serve action inside the app, while downgrading runs through Stripe or through the support team. If a payment fails, your firm moves to a past due status and Stripe begins retrying the charge automatically.

What actually separates the three tiers

Solo caps you at 1 team seat, 50 clients, 25 active jobs and 5 GB of storage. Growth lifts that to 5 seats, unlimited clients and jobs, 20 GB, bulk e-signatures and advanced reports. Elite removes the seat and storage limits, adds a white-label portal on your own domain, SSO/SAML and audit logs, and unlocks automatic document OCR and the Ultra AI mode. UK prices are £20, £55 and £185 a month, or £200, £550 and £1,850 a year, exclusive of VAT.

One claim worth being precise about: the underlying AI Assistant model is the same Advanced model on Growth and on Elite, with Solo on a more basic one. Elite’s real advantages over Growth are OCR, AI modes, storage, team size and enterprise controls, not a smarter model. Compliance is not a tier lever either. KYC Smart Capture, verification documents with re-check dates, document expiry tracking, Compliance Radar and the KYC review queue are included on every plan, Solo among them. Audit log viewing remains an Elite feature.

Why your invoices live in Stripe

Stripe processes every subscription payment, generates the invoices and holds the payment history, so Accupe does not keep a second copy for you to browse. Settings, Billing & Subscription is where you compare plans and upgrade. Manage Subscription is the door through to Stripe’s own hosted billing portal, where invoices, cards and cancellation all live.

That button only appears once your firm has a Stripe customer record, which is created the first time you check out for a paid plan and stays on the account afterwards even if you later cancel. On a firm that has only ever been on trial the button is absent and you see “Subscribe to a paid plan first to access the billing portal.” Tax is handled at checkout: Stripe collects a VAT number from UK firms and a TRN from UAE firms, applying 20 per cent VAT in line with HMRC rates or 5 per cent in line with FTA rates.

Upgrades, downgrades and a failed card

Upgrading is self-serve. If your firm already holds an active, trialing or past due Stripe subscription, Accupe swaps the plan in place and the change is prorated, so you pay only the difference for the remainder of the billing period rather than being re-billed in full. A firm’s first paid subscription goes through Stripe-hosted checkout instead. Downgrading has no button inside Accupe at all: any plan below your current tier shows a dash in the comparison table, and the move is made in the Stripe billing portal or by emailing support@accupe.com.

A failed payment does not cut you off immediately. Your firm moves to past due, Stripe retries automatically, and full access continues throughout. After 14 days without a successful payment, Accupe emails every admin a notice titled “Your Accupe subscription needs attention” and paid features may start returning a payment-required error. After 21 days the firm is moved down to the Solo plan: the Stripe subscription itself is not cancelled at that point, it is your Accupe tier that changes. Everything is restored automatically the moment Stripe collects.

What to check before you change plan

Downgrading is the direction that bites, because the lower tier’s limits apply to what you already have rather than to what you add next. Before moving from Growth to Solo, count your team seats, your client records and your active jobs against the Solo caps of 1 seat, 50 clients and 25 active jobs, and archive or close what you no longer need first. A downgrade requested while you are over a limit is a conversation rather than a click.

Annual billing is worth a moment of arithmetic rather than an assumption. The annual prices are £200, £550 and £1,850 exclusive of VAT against monthly prices of £20, £55 and £185, so the saving is roughly two months across a year. That is only a saving if the plan you are committing to is the plan you will still want in nine months, which for a firm that is actively hiring is not a safe bet.

What people come here to do

Compare Solo, Growth and Elite. Seats, client and job caps, storage, AI allowances and the enterprise controls, side by side.
Move up or down a tier. Why an upgrade is prorated in place, and why a downgrade runs through Stripe rather than through Accupe.
Find and download your invoices. Where the billing portal is, what happens if it will not open, and how VAT or TRN is collected.
Change the card on file. Card details are managed entirely in the Stripe Billing Portal, not in Accupe settings.
Fix a failed payment, or cancel. The 14 day and 21 day thresholds, what each one changes, and where the cancel action lives.

5 articles in this category

Choosing a plan: Solo, Growth, or EliteAccupe has three subscription tiers, Solo, Growth and Elite, and every plan opens with a 14 day free trial so you can try the full product before committing.Updated 11 July 2026 · 3 min read Upgrading or downgrading your planUpgrading is a self-serve action inside Accupe. Downgrading is not: it runs through the Stripe billing portal or through the Accupe support team instead.Updated 11 July 2026 · 2 min read Understanding your invoices and Stripe billingStripe processes every Accupe subscription payment, generates the invoices and holds the payment history, so your invoices live in Stripe, not in Accupe.Updated 11 July 2026 · 2 min read Updating your payment methodCard and payment details are managed entirely through the Stripe Billing Portal rather than inside Accupe settings. Here is how to reach it and swap a card.Updated 11 July 2026 · 1 min read What happens if a payment fails, and how to cancelIf Stripe cannot collect a payment your firm moves to past due and Stripe retries automatically. This covers the retry window and how to cancel a plan.Updated 11 July 2026 · 2 min read

Things that catch people out

Past due does not get its own status pill

The plan card at the top of Billing & Subscription has no dedicated Past Due label, so a firm inside the retry window still displays as “Trial”. If you suspect a payment has failed, check your email for Stripe’s notice or open Manage Subscription and look at the card on file.

The billing page shows pounds even for UAE firms

Prices on Billing & Subscription are always displayed in GBP and there is no in-app currency toggle. A UAE firm is nonetheless charged in AED, determined automatically from your firm’s billing region rather than chosen at checkout.

Manage Subscription is rate limited

The link accepts 10 requests per minute per user. Clicking it repeatedly because it seems slow is the quickest way to make it stop responding altogether. Wait a moment and try once.

A refund banner is not a payment failure

If your firm shows “Refund under review”, a refund on an annual subscription is with the Accupe finance team. Your access is not affected by it.

Where to go next

Getting Started. The trial starts in the onboarding wizard, and Step 6 is where a paid plan is first chosen.
AI Chat Assistant. Daily prompt allowance, document limits, OCR level and access to Ultra mode are all set by your plan.
Security & Account. Deleting a firm cancels the Stripe subscription, and both tiles sit behind the same admin-only Settings gate.